About Us | FAQs

FAQs

Phone Banking – Tele-Teller System

What is Tele-Teller System?

Our Tele-Teller System is an automated phone system that allows members to do transactions over the phone 24 hours a day 7 days a week. It is a free of charge and unlimited usage service. This service should have already been setup when your account was opened. The default pin number to access this service is the last four digits of the primary account holder’s social security number.

How do I access Tele-Teller System?

Our Tele-Teller System can be accessed by calling 414-486-4557. Please note that the first time you access the Tele-Teller System, you will be prompted to change your pin number. You may re-enter the default pin number which is the last four digits of your SSN or choose a new four digits pin number.

Online Account Access and Bill Pay

What is Online Account Access?

Online Account Access allows members to access their accounts online 24 hours a day 7 days a week. With Online Account Access, members will be able to perform a variety of account activities from the convenience of their homes or offices. Bill Pay is a convenient and cost effective service allowing members to easily schedule their bills to be paid on a monthly basis or on a one time basis. No more writing checks and buying stamps. If you choose to, Bill Pay will send you an email reminder before your account is being debited so you can always keep track of your account. Bill Pay can be setup to pay anyone, anywhere in the United States.

How much does Online Account Access cost?

Online Account Access is offered FREE of charge.

How much does Bill Pay cost?

Bill pay is offered FREE of charge.

How do I sign up for the Online Account Access and Bill Pay Services?

There is no need to sign up, all active accounts are Online Account Access ready. For more information on how to login to Online Account Access see How Do I Log In?

What is my PIN number for Online Account Access?

Your PIN for Online Account Access is the last six digits of the primary's Social Security Number.

How can I terminate my Online Account Access and/or Bill Pay Service?

You can terminate your Online Account Access by calling 414.486.4500.

I don't know my PIN number and my account is locked due to excessive invalid attempts, now what?

Please contact support at hbsupport@primefcu.org or call 414-486-4500/1-800-835-9680 for assistance.

Can I change my PIN number for Online Account Access and Tele-Teller System?

Yes, the PIN number for Online Account Access can be changed once you are logged in to Home Banking. To change your PIN number for Tele-Teller, please contact a member service representative at 414-486-4500/1-800-835-9680.

How many months of account history are available on Online Account Access and Bill Pay?

Online Account Access provides four months of account history. Bill Pay provides account history back to the day you initiated the service. To view your bill pay account history, Click Here

Can I import my account history via Online Account Access to a spread sheet, Microsoft Money, or Quicken?

Yes, account history can be imported to Excel, Microsoft Money or Quicken (.qif and .ofx extension). Please feel free to contact us for additional assistance.

Atm/Debit Cards, and Credit Cards

Do you offer the option to apply for an Atm/Debit card or a Credit Card on your website?

Yes, to apply for an ATM/Debit Card, please complete this member application form. To apply for a major credit card or a loan, please complete this loan application. To check the status of your application, please contact us at 414-486-4500 or 1-800-835-9680.

What is your contact number to report a lost/stolen ATM/Debit card(s)?

To report a lost/stolen ATM/Debit card(s) after our business hours, please call 1-800-472-3272. To report a lost/stolen ATM/Debit Card(s) during our business hours, please contact the credit union at 414-486-4500/1-800-835-9680.

What is your contact number to report a lost/stolen credit card(s)

To report a lost/stolen credit card(s) please call 1-800-808-7230. For disputes please call 1-800-215-6280 or for cards activation please call 1-800-456-6870.

How do I request for an Atm/Debit card or credit card replacement due to normal wear and tear?

Atm/Debit cards and credit cards replacement can be requested by calling the credit union at 414-486-4500/1-800-835-9680. A replacement fee may be applied.

How do I view my credit card account history or make a credit card payment online?

Credit card account history and online payment is available at http://www.ezcardinfo.com. This is a free service provided by our credit card provider.

Can I request for a credit card limit increase online?

Unfortunately this option is not available online for security purposes. To request for a credit card limit increase or pin reissue, please contact us at 414-486-4500/1-800-835-9680.